Returns & Refunds Policy

 

 

 

At Discoverer.shop, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we have a simple return and refund policy in place to ensure your peace of mind.

1. Return Policy

We accept returns on products within 7 days from the date of delivery, provided that the items are unused, in their original packaging, and in the same condition as when they were received. To initiate a return, please contact our customer support team with your order details.

2. How to Return an Item

  • Contact us within 7 days of receiving your order to request a return.

  • Provide your order number, the item(s) you wish to return, and a brief reason for the return.

  • Once we confirm the return request, we will guide you on how to return the item to us.

3. Non-returnable Items

Some items may not be eligible for return due to hygiene, safety, or other reasons. These items will be clearly marked on the product page as non-returnable. Please review the product descriptions before placing an order.

4. Refund Policy

Once the returned item is received and inspected, we will process your refund. We will only refund the amount for the product itself. Please note that shipping fees are non-refundable.

The refund will be processed using the cash on delivery payment method, which means the refund will be issued in cash when your return is approved. It may take up to 5-7 business days for the refund to be completed after the return is processed.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately (within 7 days of receiving the item). We will either offer a replacement or process a refund based on the situation. You will not be responsible for the return shipping costs in this case.

6. Return Shipping Costs

You will be responsible for the shipping costs associated with returning the product unless the item is defective or damaged. In such cases, we will cover the return shipping cost.

7. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order for the desired item.

8. Terms and Conditions

We reserve the right to deny any return or refund request that does not comply with this policy. We also reserve the right to amend this return and refund policy at any time.

9. Contact Us

If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to reach out to our customer support team at info@discoverer.shop.